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Refresh Upgrade Certain major platform upgrades, for instance moving from a32-bit to a 64-bit OS, require the "to-side" kernel to be running for the upgrade to proceed properly.

Use this topic to troubleshoot problems that you experience when connecting to a report server.

Click Start, point to Administrative Tools, and then click DNS. Note: To use DNS Manager (and other administrative tools) on a server that does not have the DNS role installed on it, you must install the Remote Server Administration Tools (RSAT) suitable for your OS (the equivalent of in Windows Server 2003/XP). Note: You may also double-click on the “Forwarders” item in the right pane. Note: You do not need to enter the FQDN of the host, unless you want to.

Note: You can also type “DNS” without the quotes in the Start page, and it will find it for you. See our articles on how to install RSAT for Windows 7 and Windows 8 for more information on how to download, install, and configure the RSAT tools on those clients. In the console tree, click on the applicable DNS server, usually it’s the same as the server you’re logged on to. If name resolution traffic is not blocked the name will automatically be resolved. Note: In some cases you may want to configure your DNS server to only use forwarders, and if they fail to respond, you may want it not to attempt further recursion.

Ensure that the Broker logging is correctly configured.

Invalid syntax in the configuration file might cause connectivity issues CTX127492 - How to Enable the Controller Service Logging Feature of Xen Desktop 5.

“The Citrix Broker Service failed to validate a user's credentials on an XML service.